1. How long have you been in business?
2. Do you have complaints filed against you with the BBB?
3. What documentation do you have that proves you’re qualified?
4. Do you require an advance deposit on all jobs?
5. What experience or proof do you have that you can do (whatever I need)?
6. How many times have you done (whatever I need) before?
7. What guarantee do you have that you will show up on time?
8. Do I get a written quote (for larger projects) and how is it calculated?
10. What is your employee screening process before hiring (or if working with an individual, check his or her background)?
11. Do you have policies for how you or your employees will conduct themselves in my home? If so, what are they?
12. How will I contact my craftsman before and during the job?
13. What steps do you take to communicate with me before, during and after my job?
14. Will you come back at no charge and fix any problems with your work that show up after you leave? For how long?
15. What guarantees do you have in writing?
16. How long will it be before you can start work on my job?
17. Do you have a current business license?
18. Do you have proof of insurance?
20. Do you have letters of reference from past customers that I can contact?
21. Do you have a written safety program and follow safe work practice?
To weed through the lawn of the less-desirable, use this checklist as a guide when interviewing potential contractors. Feel free to email us if you think there are any additional questions that need to be added!